New Wave

Returns Policy for Artworks, Prints, and Sculptures

At CyberArt, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If you receive a defective or damaged item, we will happily exchange it for the same item. Please contact us immediately if you receive a defective or damaged item.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Contact Us

If you have any questions on how to return your item to us, contact us through our contact page.

Exceptions

Please note that certain items such as custom-made artworks, limited edition prints, and personalized sculptures may not be eligible for return unless they arrive damaged or defective.

 

Shipping Policy

At CyberArt, we aim to provide you with a seamless shopping experience, including reliable and efficient shipping services for your purchases.

Processing Time

Orders are typically processed and shipped within 1 business day after payment confirmation. Please note that processing times may vary during peak seasons or due to unexpected circumstances.

Shipping Methods

We offer several shipping methods to accommodate your needs:

• Standard Shipping: Delivery typically takes 3 to 10 business days within the continental United States.
• Express Shipping: For expedited delivery, choose our Express Shipping option for faster delivery within 3 business days.
• International Shipping: We also offer international shipping to select countries. Delivery times vary depending on the destination and shipping method chosen.

Shipping Rates

Shipping rates are calculated based on the weight of your order, the shipping method selected, and the destination address. You can view the shipping costs at checkout before completing your purchase. If shipping options are not listed, then your shipping will be included in the total price as standard shipping. If you like express shipping in this circumstance, please message us through the contact page and we will arrange this for you!

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery.

Shipping Restrictions

Please note that some items, such as oversized sculptures or fragile artworks, may require special handling and may not be eligible for certain shipping methods. Additionally, we may be unable to ship to certain remote or restricted areas.

Delivery Issues

If you encounter any issues with the delivery of your order, please contact us immediately. We will work with our shipping partners to resolve any issues and ensure that your order reaches you in a timely manner.

Contact Us

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us using the contact page.